1 - 1 - 8 Emergency

Executive Summary

National Help Desk – 118 has operated for last two years, but its effectiveness as a call center was only 20%. The balance 80% that needed Help Desk, must be reduced for which a Public Help Policy is necessary. We have therefore sought the valuable directives of His Excellency to establish such a mechanism as 16200 complaints have not been successfully completed.

1-1-9 Emergency

In Sri Lanka except in city of Colombo there was no organized Police Emergency service to attend to the Emergency all of the general public. The citizens of Colombo has been provided with a service by Colombo Emergency control, which is located at Police Secretariat building with the telephone Number 011-2433333 to attend to the emergency calls. This was a basic service without a proper system. As it became absolutely necessary to introduce a similar system practices in other development countries with T/P Number 119, Police emergency service 119 was established in Sri Lanka at IG's Command and Information Division, Mirihana on the 8th November 2004 . By introducing of this national Project the following benefits will be enjoyed by the Sri Lankan Society and the Foreigners visiting Sri lanka .

 

Emergency Service            Telephone

Accident Service................2691111   

Army Head Quarters..............2437078

Bomb Disposal.....2434251

Electricity Breakdown Service...2481248

Emergency Rescue Service........110

Fire & Rescue Service...........2422222

Government Information Service..1919

National Emergency.......119 , 118

Police Emergency Service......2433333, 2324998

Red  Cross Ambulance..........2691095, 2694487

Hospitals (Private)      Telephone

Apollo Lanka Hospital....4530000

Asha Central Hospital....2684460

Asiri Hospital...........2523300

Delmon Hospital..........2501308

Durdans Hospital.........2564566

Nawaloka Hospital........5577111

Oasis Hospital...........2369113

Ratnam private hospital..2327780